FAQs

THE BASICS

Can I shop at Dans Plants and are you open to the public?
You can only shop at Dans Plants if you have an ABN or an ACN. Please follow the links via the website to sign up your business.

How soon can I shop after I register?
Once your account has been authorised you are immediately ready to shop online or visit our nursery and view our collections.

Can I shop directly at the nursery?
Yes, you are more than welcome to come directly to us. Please ensure you have signed up your business prior to your arrival.

What are your forms of payment?
Eftpos/Credit card and EFT transfer (funds need to be cleared prior to dispatch). We do not accept cheques, Amex or Diners or cash. We have set a new payment option via PencilPay, you can sign up via this PencilPay

General on-site rules & etiquette

Are you open on the weekends?
No, we are not open weekends.

OFFICE HOURS:  Mon-Thurs: 7:00 -3:30pm and Fri: 7:00 - 1:30pm                                    

Are children allowed on-site?
No, children under 13 are not allowed on-site at any time.         

What should I know when visiting your site?
Covered shoes are required at all times & you must be registered with us to shop. As part of OH&S policy, covered shoes MUST be worn onsite. NO thongs/slippers/ sandals.

What is the minimum spend?
We have set minimum order spend:

Instore orders - $300

Online orders- $500 

For all interstate orders- $1000.  

Can I mix trays?
No. All products 120mm or smaller are sold in full trays only and cannot be mixed.

If I am not a business where can I find Dans Plants products?
We supply Bunnings, Ikea, major supermarkets and all local garden center's, florists and homeware stores.

Can you recommend a landscaper?
Please visit this website  www.landscapingvictoria.com.au.

Can I send my clients to Dans Plants?
We do not recommend it. If you need to, please call us first and give us the customer’s name and please advise your client we will not assist them on site.

Delivery

When will my order be delivered?
Once dispatch have secured/ picked your stock we will deliver in the next available time slot to your area.

Do you deliver interstate?

Dans Plants does not deliver in house interstate; however, customers can arrange their own freight.

Customers will need to arrange transport via a third-party company and advise Dans Plants when that company will collect the order. Please allow minimum 2-3 business days.

Dans Plants will work with you to pack your order with the freight company you have selected.

Any damages to stock, once left Dans Plants, will need to be taken up with the freight company used.

If you require assistance in selecting an appropriate transport carrier, one of our friendly office staff will be able to help.

Minimum orders for interstate to pick and pack is $1000.00 ex GST

Are we accredited to send to WA and TAS?
Yes. We will spray and issue certificates to orders of $1000 and over. The cost is determined on products selected. It is your responsibility to ensure plants are permitted.

Effective 1st JANUARY 2023 - Delivery cost increase

• Minimum spend for delivery $1,000
• Greater than $1,000 = $75.00 fee (up to 40Km from nursery) 
• Greater than $1,000 = $150.00 fee (41Km - 70Km from nursery) 
• Greater than $1,000 = $250.00 fee (71Km - 80Km from nursery)
• We don't deliver further than 80km unless full truck load, Price POA

Online ordering

I have placed an order online, what happens next?
Once your order is received, a friendly Dans Plants team member will contact you with 1-2 business days to confirm your order.

What if the items I ordered online are unavailable?
If any item you have ordered is unavailable or out of season, we will help you select another product or something similar so you can create the same effect. If this doesn’t suit, we are happy to give you a full refund.

I can't remember my password/my password isn't working, what do I do?

If your password isn't working or you have forgotten your password you can click on the reset password button and you will be sent an email to reset your password.

I want to add something to the order I placed?

Once you place an order we can't guarantee we can add to it, but give us a call on 9551 4888 and we will do our best to accommodate your requests.